{"id":2253,"date":"2021-06-30T07:01:11","date_gmt":"2021-06-30T07:01:11","guid":{"rendered":"https:\/\/phelixinfosolutions.com\/blog\/?p=2253"},"modified":"2021-06-30T07:01:11","modified_gmt":"2021-06-30T07:01:11","slug":"covid-19-highlights-increased-need-for-voip-recording-solutions","status":"publish","type":"post","link":"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/","title":{"rendered":"Covid-19 Highlights Increased Need For VoIP Recording Solutions"},"content":{"rendered":"<div class=\"47de946b8831610645f1873afb8597bb\" data-index=\"4\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-0205282431111794\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- 2024 Vertical -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-0205282431111794\"\r\n     data-ad-slot=\"3037936695\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Communication is at the heart of any type of interaction in business, and today, there are more ways than ever to communicate using the Internet. While text and non-interactive video make up a large portion of online communication, voice-over-IP (VoIP) solutions have become a major part of the Internet\u2019s infrastructure.<\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/4coX006C4So\" width=\"560\" height=\"314\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e0e69aaa9e5\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e0e69aaa9e5\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/#Clearly_Engaging\" title=\"Clearly Engaging\">Clearly Engaging<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/#Smart_Solutions_in_a_Changing_World\" title=\"Smart Solutions in a Changing World\">Smart Solutions in a Changing World<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/#A_Call_to_Remember\" title=\"A Call to Remember\">A Call to Remember<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/#Securing_the_Future_of_Connectivity\" title=\"Securing the Future of Connectivity\">Securing the Future of Connectivity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/#The_Future_of_VoIP_Call_Recording\" title=\"The Future of VoIP Call Recording\">The Future of VoIP Call Recording<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Clearly_Engaging\"><\/span><strong>Clearly Engaging<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In addition to preserving video calls and online phone calls, VoIP call recording for video serves as a tool for engagement metrics. Having the ability to replay a VoIP video session means having the opportunity to see and hear how engaged a customer is during key moments of interaction. This can go on to lend itself to growth in marketing efforts, <a href=\"https:\/\/phelixinfosolutions.com\/blog\/how-to-stay-true-to-your-personal-brand\/\">branding<\/a>, new product or service R&amp;D as well as training and development for employees. In fact, <a href=\"https:\/\/www.marketcommunications.net\/category\/10\/Nice.html\">Nice call recording for compliance<\/a> can be invaluable as an educational tool for improvement initiatives.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Smart_Solutions_in_a_Changing_World\"><\/span><strong>Smart Solutions in a Changing World<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Nowhere has this proven to be more true than during the Covid-19 pandemic. As countries began to implement lockdown procedures to slow the spread of the Covid-19 virus, many business owners were faced with new challenges in keeping companies running while protecting workers and communities.<\/p>\n<p>Among these challenges was the need to communicate with employees and customers without face-to-face contact. For many businesses, this challenge has been met by implementing Nice VoIP call recording services to preserve VoIP sessions. Through the use of Nice software, meetings, presentations, and customer contact can be archived, replayed, and audited digitally to ensure compliance, quality <a href=\"https:\/\/phelixinfosolutions.com\/blog\/customer-service-coaching-unlocking-excellence-in-call-center-operations\/\">customer service<\/a>, and security.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"A_Call_to_Remember\"><\/span><strong>A Call to Remember<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the problems that plague businesses of all sizes and in all industries is the <a href=\"https:\/\/www.theatlantic.com\/business\/archive\/2014\/08\/study-nobody-is-paying-attention-to-you-on-conference-calls\/378912\/\">lack of attention paid during meetings<\/a>. There are many reasons why someone may be less than focused during a meeting, including distractions, stress, work overload, or connection issues. Of course, part of the issue is that many meetings contain a lot of information for different departments, and some of it simply isn\u2019t useful to everyone attending.<\/p>\n<p>Businesses that choose to partner with NICE VoIP call recording services have an advantage in this regard as they are better positioned to ensure information gets absorbed. This is because if someone is unable to take in all of the information presented during a meeting, the session is preserved for review in the future. Preserved sessions using Nice software also serve as a protective measure against misremembering key facts that were presented during a VoIP call.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Securing_the_Future_of_Connectivity\"><\/span><strong>Securing the Future of Connectivity<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>One of the lessons learned about VoIP during the initial lockdown phases of Covid-19 actually came from middle schools, high schools, and colleges. While educators were busy trying to adjust lesson plans for online education, pranksters were a step ahead.<\/p>\n<p>The practice of bombing or brigading various VoIP sessions became a common occurrence as open VoIP sessions were left vulnerable to random people joining. Although this led to mostly harmless disruptions, the implication for the discussion of sensitive business data became a stark reminder about the importance of VoIP call security.<\/p>\n<p>Businesses that turn to solutions like Nice VoIP call recording services have the ability to document evidence of security breaches during video calls as well as examine sessions after the fact to see where security measures can be improved. Recorded calls can also help authorities identify and prosecute criminals who access VoIP sessions and sensitive data.<\/p>\n<p>This can not only build confidence in employees, contractors, vendors, and colleagues in knowing that <a href=\"https:\/\/www.pcmag.com\/news\/voips-big-security-problem-its-sip\">sensitive data discussed in VoIP calls remains safe<\/a>, but it also works as a selling point. Being able to publicize the ability to maintain secure connections can go a long way in building brand power and attracting new clients while deterring would-be criminals.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Future_of_VoIP_Call_Recording\"><\/span><strong>The Future of VoIP Call Recording<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>What the future holds regarding Covid-19 remains to be seen, but one thing is clear: VoIP technology and the need to record VoIP calls are here to stay. Business owners who have not yet implemented a plan to preserve VoIP sessions may find themselves facing additional challenges down the road in the ever-changing world of business communications.<\/p>\n\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Communication is at the heart of any type of interaction in business, and today, there are more ways than ever to communicate using the Internet. While text and non-interactive video make up a large portion of online communication, voice-over-IP (VoIP) solutions have become a major part of the Internet\u2019s infrastructure. Clearly Engaging In addition to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2254,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[93],"tags":[3339],"class_list":["post-2253","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-voip-recording-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.7 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Covid-19 Highlights Increased Need For VoIP Recording Solutions | Phelix Info Solution Tech Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phelixinfosolutions.com\/blog\/covid-19-highlights-increased-need-for-voip-recording-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Covid-19 Highlights Increased Need For VoIP Recording Solutions\" \/>\n<meta property=\"og:description\" content=\"Communication is at the heart of any type of interaction in business, and today, there are more ways than ever to communicate using the Internet. 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